Legal
Refund & Cancellation Policy
Last updated
This policy covers payments for image checks on MEDVYN NMC Ad Guide (check.medvyn.in), operated by NEXT LEVEL IDEAS COMMUNICATION. Prices are in Indian rupees and include GST. Checking ad scripts and captions (text) is always free and never uses a paid check.
What you buy
| Plan | Price (incl. GST) | Image checks | Valid for |
|---|---|---|---|
| Free | ₹0 | 2, once per account | No expiry |
| Starter | ₹299, one-time | 10 | 60 days from payment |
| Monthly | ₹699 per month, renews automatically | 30 every billing month | Until the end of that billing month |
Checks from different purchases add up, and we always use the ones that expire soonest first. Unused checks don't roll over past their expiry. See Pricing for details.
Delivery
Image checks are a digital service — nothing is shipped. They're added to your account as soon as the payment is confirmed, usually within seconds and at most a few minutes, and you can see them on your Account page. If a confirmed payment hasn't shown up after 30 minutes, email us with your Razorpay payment ID.
Cancelling the Monthly plan
- You can cancel at any time from Account → Subscription → Cancel subscription, or by emailing support@medvyn.in from your account's address.
- Cancellation takes effect at the end of the current billing month. You won't be charged again, and the checks for the month you've paid for stay usable until that month ends. We don't refund part-months.
- A cancelled subscription can't be restarted; subscribe again from Pricing whenever you need it.
- The Starter pack is a one-time purchase, so there's nothing to cancel.
Refunds
- Used checks are not refundable. Each image check is delivered the moment its report is produced. Checks that expire unused are not refunded either.
- Failed checks cost nothing. If we can't finish an image check, its credit is returned to your account automatically and “Try again” re-runs it at no charge — no refund request needed.
- Failed or duplicate charges. If money left your account but the payment failed or no checks were added, or you were charged twice for the same purchase (including a Monthly renewal after you cancelled), email support@medvyn.in within 7 days of the charge with your Razorpay payment ID (it starts with
pay_). Once we confirm it, we refund the full amount to the original payment method; any checks credited for the refunded payment are removed. - Refunds go back through Razorpay to the card, UPI account, bank or wallet you paid with. They usually reach you within 5–7 working days of being processed, depending on your bank. Money debited for a payment that failed at the bank is normally returned automatically, without a request.
Contact
NEXT LEVEL IDEAS COMMUNICATION, City Gold, 405, Sakar 9, Besides Ashram Rd, opp. Shiv Cinema, Ahmedabad, Gujarat 380009, India. Email support@medvyn.in or call +91 90169 94805. See also our Terms of Use and Contact page.